When it comes to community engagement, high-tech tools and complicated processes often take center-stage, but Heart & Soul communities find that successful engagement comes from the simple act of connecting with residents to learn why they love their town.
As part of the Heart & Soul Talks series, three speakers joined Orton Family Foundation on January 26 to talk about successful community engagement. Their strategies weren’t traditional—block parties, living room conversations, and soccer tournaments—but they got results.
Jim Bennett, city manager in Biddeford, Maine, and past president of International City/County Management Association (ICMA), emphasized the importance of community pride in garnering engagement.
“People love where they live—they want to be proud of their hometown. Having pride in the community is a powerful motive,” he said.
He should know. For years, Biddeford’s moniker “Trash Town” overshadowed its best assets—historic downtown buildings, affordability, family friendliness—preventing positive growth and investment. Community Heart & Soul®helped the whole community rediscover those things that make Biddeford a great place to live, restoring pride and spurring action to clean up downtown. Today, commercial real estate values in downtown have averaged a 60% increase in value since 2014, residential values are up by 12%, and 1.6 million square feet of previously abandoned mill space is almost full.
This remarkable turnaround began with community engagement.
“There is something special in every community. The challenge is to find what that is—the heartbeat, why people care,” he shared.
In Biddeford, that challenge was met through conversations between residents—activities like youth interviews with their grandparents, a storytelling hotline, neighborhood meetings, and listening to Franco elders at the local Franco-American festival.
In contrast to Biddeford, Golden, Colorado, wasn’t struggling when it embarked on Heart & Soul in 2010, and it has only grown more prosperous since. Community engagement that included block parties with bouncy castles, hotdogs, and opportunities for citizens to connect with city staff were at the heart of the process. The result was a set of guiding principles that have stood the test of time.
Seven years later, the city is still seeing positive results, and the culture of citizen engagement, confidence in government, and a welcoming community has been verified by the National Citizen Survey and the Gallup Well-being Index.
Mike’s favorite tip for engagement comes from another town, Paonia, Colorado, where the Heart & Soul Team used bar coasters to collect input from 30-somethings at the local brewpub.
Kirsten Sackett, director of community development in Ellensburg, Washington, first experienced the benefits of Community Heart & Soul while working in Cortez, Colorado. She is leading a similar effort in Ellensburg, starting with deliberate outreach to community members. Kirsten and her staff are reaching residents in unlikely places, at least for city government. One of their first steps was a local soccer tournament, where they connected with parents during games. On the importance of intentional communication, Kirsten recommends, “Go to the places where people are most familiar, where people are available, and where trust can be built.”
Hear more from Jim, Mike and Kirsten in the Heart & Soul Talks recording: https://soundcloud.com/ortonfamilyfoundation/heart-soul-talks-strengthen-your-community-through-engagement.